Responding to COVID-19

Supporting Our Clients Worldwide in Navigating COVID-19

COVID-19 is fundamentally shifting the ways in which we live and do business and will continue to do so for the foreseeable future. The demand upon leaders of businesses and institutions to communicate in a timely and effective way with employees, customers, investors, and other key stakeholders has never been so critical. Across our 13 offices worldwide, our strategic communications experts have been working tirelessly with a broad base of clients throughout North America, Europe, the Middle East and Asia to support their urgent needs.

This is a moment in time in which clear, transparent communication is essential. We are helping clients communicate the important steps that they are taking to mitigate the human, operational, and financial impact of this historic pandemic.

Our advice covers a broad range of issues brought on by COVID-19, including: 

  • Crisis communications
  • Scenario response planning and preparedness
  • Business strategy and business continuity communications
  • Employee, customer, vendor and other stakeholder communications
  • Complex investor relations and financial disclosures
  • Media relations
  • Stressed and distressed situations, liability management, and corporate restructurings 


Please reach out to [email protected] with questions or for more information.

Latest COVID-19 Insights


Of course the media must hold Government to account, but reporting this pandemic is not a game

There is nothing about Covid-19 that is business as usual. Yet for some, a ‘business as usual’ mindset remains the default position. When the virus is defeated, there will be time enough for Parliamentary probes and public inquiries but in the heat of the battle, stopping for a squabble about the Government’s messaging is only impeding the fight.

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Social Media Communications in the Coronavirus Outbreak

Coronavirus (COVID-19) is the first global pandemic to unfold in the era of social media, with an unprecedented volume of conversations going on around us. Every 45 milliseconds, a COVID-19 related tweet enters the conversation, according to Twitter. Such volume speaks to the immense demand for seeing and sharing news and information related to the situation as it unfolds.

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Beyond Media Interviews: Communicating During COVID-19

In these turbulent times, clear messaging and good communication matter more than ever. Whether supporting staff through this difficult period, providing customers with up-to-date information or offering the public valuable insights into the fight against COVID-19, it is important to get the tone, message and medium right.

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A Pragmatic Guide to Remote Leadership in Times of Crisis

COVID-19 has fast-forwarded the practice of working from home and collaborating virtually with colleagues. What would have taken years to become common practice in large corporations has happened overnight. Rather than relying on meeting in person, millions of workers are turning to a variety of technological solutions to stay connected.

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Giving Financial Guidance During Times of Extreme Uncertainty – a German perspective

For now, company guidance may seem almost irrelevant in an environment where no-one knows what the future holds. However, even this extraordinary state of uncertainty does not absolve companies completely from trying to at least educate their investors and guide them to the extent that they can. Moreover, let us hope that in a few weeks’ time, when there is at least a little bit more clarity, the question will arise again as to what to tell the market.

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